Terms and Conditions

By taking lessons with us, you automatically agree to these Terms & Conditions.

Lessons

  • You must inform me if you, or any of your household, have or are suspected to have Covid-19. This also includes where no symptoms show. Your lesson will be cancelled at no charge.

  • You must inform me if there is any reason why you cannot drive safely or legally. This includes the loss of your valid driving licence, and also includes, but is not limited to, being under the influence of drink or drugs, including prescribed medication that may affect your ability to drive.

  • Please ensure that you are medically fit to drive. If you have any medical condition and you are not sure if your ability to drive is affected, please speak with your doctor, and the DVLA to report any notifiable medical condition. You must also be able to read a number plate from a distance of 20 metres.

  • I reserve the right to withdraw the use of the tuition car for driving lessons and practical driving tests if I believe that you are unsafe, not legal, or not up to test standard. If I believe that you are not up to test standard, we will discuss this within plenty of time before your test and discuss the options available to you.

  • I reserve the right to refuse to take you to your driving test if you haven’t told me when your driving test is and therefore I am unavailable, if you haven’t moved your driving test date when I advised you to, if you haven’t had regular lessons, or I believe you are unsafe to be driving my tuition car by yourself on test.

  • Any outstanding paid lessons not taken within 12 months will expire, without refund. This will only happen after contact has clearly ended from the student. It is your responsibility to contact myself to book in outstanding lessons.

  • Any associated benefits with lessons, such as access to Theory Test Pro, will cease upon a lack of contact and at our discretion in any case. Benefits will also end when their requirement has ended. For example upon passing the theory test.

  • I reserve the right to cancel the lesson, at full charge, if you fail the 20 metre eyesight test. Please check this prior to lesson commencement.

Cancellations & Punctuality

  • If you cancel your lesson with less than 3 full working days notice, you will be liable for the cost of your lesson. This will usually be taken as hours used from a pre-paid block, Covid-19 cancellations are exempt from this provided that you inform me as soon as you reasonably can. This is discretionary, and I may require evidence. Working days are classed as every weekday excluding weekend days.  For example, if you wanted to cancel a lesson booked in for Wednesday at 10:30, you would need to notify me by the previous Thursday at the very latest. This is inline with the D.V.S.A. cancelation policy, and is adopted by many as an industry standard.

  • When I arrive for your lesson, I will either wait for you to arrive or text you to inform of my presence, depending on what you have previously agreed. If you haven’t arrived, I will message and ring you. If you have still not arrived or contacted me within 15 minutes, I will cancel your lesson which will be charged as above.

  • If you are late for your lesson, your lesson time will be reduced as I cannot be late for my next student. You will still be charged the full price of the lesson, as this is considered ‘cancelling’ part of your lesson with less than 3 full working days notice.

  • If I have to cancel your lesson through no fault of my own, for circumstances such as mechanical breakdown of the tuition car, a puncture, bad weather which may affect your ability to learn safely, heavy traffic, or the previous student’s lesson or driving test has overrun for unavoidable reasons, and it means I cannot arrive at your lesson within good time, I will rearrange your lesson for the next available, mutually convenient, date and time.

  • If I am late to your lesson for reasons such as the above, you will still receive the full lesson time.

  • If I feel your behaviour or attitude whilst driving is threatening, dangerous, or compromises safety, I reserve the right to cancel the lesson in progress and any future lessons. I cannot risk a driver who threatens their own safety, my safety, other road users or pedestrians.

Intensive Courses

  • Any booking of more than 10 hours over a rolling 7 day period is classed as an Intensive Course.

  • Intensive Courses are subject to a 14 day cancelation policy. If a cancelation happens, through no fault of ourselves, regardless of the reasons why, you will be charged a cancelation fee of £150. This will automatically be deducted from any money refunded.

  • A date and / or a time change for a singular session within the Intensive Course will also be subject to the 14 day / £150 cancelation policy.

  • Whilst we will endeavor to support with Theory Tests, it is not our responsibility to pass this important exam. Failing the Theory Test is not an accepted reason to cancel or postpone an Intensive Course, and will therefore be subject to our 14 day / £150 cancelation policy as above.

  • Failure to acquire a Driving Test slot from the DVSA is also not a valid reason for cancelation. We will always support to the best of our abilities to locate a suitable test at a convenient location, but as the DVSA is a third party, we have no authority whatsoever to affect such situations. Cancelation or postponement for lack of tests will also be subject to the 14 day / £150 cancelation policy.

  • The Cancelation Policy for Intensive Courses is inline with the industry, and is designed to protect ourselves from a sudden influx of available lessons to fill. This creates the potential for a large lack of revenue, and also a great deal of administration work.

Payment & Refunds

  • Your hourly lesson rate and block booking rate is as agreed with me.

  • A lesson will not be booked in the diary unless fully paid. All lessons booked without payment are therefore provisionally booked, and may be available for another customer until payment is made.

  • Payment for lessons must be paid at least 3 full working days prior to the lesson.

  • I accept payments in the form of bank transfer. I also accept pre-paid gift vouchers.

  • Block booking payments must be made fully up front, and before the first lesson commences.

  • I cannot issue a refund for any lessons already taken. If you are dissatisfied with a lesson for any reason, please do talk to me as soon as possible so we can resolve the issue. I will always endeavor to find a solution to any issue.

  • If you have paid for a block booking and wish to discontinue lessons for any reason, I will refund the remaining hours at the standard hourly rate, i.e. NOT the discounted block hourly rate. However, if no lessons have been taken, I will offer a full refund.

Accidents & The Law

  • I make every effort to avoid damage and accidents, and I do anticipate that accidents may happen as you are learning to drive, however if I believe you were driving in a dangerous manner or ignoring my instructions and actual damage is caused to the tuition car, you may be expected to contribute towards the repairs cost (i.e. tyres / wheels / wing mirrors). If I feel you have been deliberately forceful with the vehicle, and damage results, you will be charged for the rectification of the damage.

  • I will make every effort to avoid you breaking the law or committing any traffic offence – you are under my close supervision during every lesson and I may use controls such as speed limiters, and verbal or physical control such as giving verbal instruction, taking the steering wheel or using the dual control pedals where necessary, to avoid dangerous situations or accidents, however I cannot accept any responsibility of you breaking the law – this includes speeding, traffic offences, regulations, or laws that you could break whilst driving. Any fines or penalties are legally the sole responsibility of the driver. It is an offence on my part, if I fail to give the driver’s details to the DVLA or Police when asked to provide that information as to who was driving at the time of an offence.

Data Protection

  • In line with the GDPR, by you taking driving lessons with us, you automatically consent and agree to us holding your personal information (such as your name, address, date of birth, driving licence number, records of your driving progress, photographs of driving licence, medical conditions that may affect your driving, driving test dates, receipts of payments etc.). We hold your information in line with the Data Protection Act 1998. We hold your information for the purpose of being able to provide good quality driving lessons to you.

  • Please inform us of any changes to your information such as change of address, new medical conditions, etc.

  • Social media posts can be removed at your request. We will always seek an initial permission prior to uploading posts – we will endeavor to do this at an early stage of your lessons. If your preference changes, please let us know as soon as convenient.

  • We hold your information securely, which is either locked away securely, or secured on our phones, tablets, or computers.

  • We can assure you that we do not pass your information on to anyone without your prior permission and agreement. If there is a need to share your information (such as changing driving instructors and sending notes to them, booking tests on your behalf with the DVSA etc.), we will inform you first, explain who we are sharing the information with, why we are sharing the information, and ensure that you give us your consent and permission.

  • You have the right to see any information we hold about you.

  • You have the right to ask us to destroy any information we hold about you.